0845 602 1111 Negative Who called me from this phone number?

Service number • BT
This number is a service number number operated by BT. The overall user rating for this number is Negative. The number 08456021111 has been searched 6527 times, with 118 user comments helping to identify the caller's intent.
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At a glance

Community signals

  • Community rating: Negative
  • User reports: 118 user reports
  • Searches: 6527
  • Last reported: 9 months ago
  • First reported: over 11 years ago
  • Typical call time: before 3pm (78% of calls)

Number profile

  • UK format: 0845 602 1111
  • International: +448456021111
  • Number type: Service number
  • Carrier: BT
  • Area: Service number
  • Area code: 0845

User Reports (118)

Your reports help others decide whether to answer calls from this number. Share your experience to help the community!

Unknown Caller
27 Aug 2025

I received a call from this number at 12.34 today - I answered - no one there

Caller: None Given
Unknown Caller
19 Aug 2025

It was the BT messaging service. Someone left a message on my landline so I had to press 1 to listen to it. It happens occasionally. If I fail to answer the first time they try again. I assume it is a text message that was sent to the my landline instead of to my mobile, but I may be wrong.

Unknown Caller
02 Aug 2025

Just silence before disconnecting. Twice it has called me in the last ten minutes.

Scam/Fraud
01 Aug 2025

08456021111 - This one has just rung us - 4th time in 24 hours. Persistent annoying caller. They should find some proper work to do.

Unknown Caller
01 Aug 2025

So 08456021111 rings me again - no response when phone answered. Silent nuisance. 3 times in past 24 hours.

Unknown Caller
01 Aug 2025

Looking at the variety of complaints about this number - it is probably scam. It rang me again this morning despite waking me up last night. It is persistent over time. It rings off before I can get to phone. I have an answer call on so there is no excuse. Persistent nuisance.

Unknown Caller
01 Aug 2025

08456021111 rang again (BT N. Circular Rd) last night, - very annoying as I had settled down to sleep and it rang off before I could get to phone. This is a repetitive annoyance.

Unknown Caller
12 Jun 2025

Frequently get missed calls from this number after 7pm at night to my work number and I have approx 4 at a time. Never leave a voice mail. If I call back it says it is an SMS text service from BT but no messages?

Unknown Caller
04 Jun 2025

This number has call 3 times today. I don't answer, I just google the number later. Phone is ringing as I am typing, and no doubt it will be the same number again.

Unknown Caller
01 Jun 2025

Nuisance call

Scam/Fraud
24 Apr 2025

Told me iI had a text message from my bank stating that my debit card had been used in Sainsburys super market for £100.00 - checked with my bank - it's a scam

Scam/Fraud
21 Jan 2025

had call to landline txt message sevice said it was in parnership with british gas they are scammeres just put the phone down they are a pest

Unknown Caller
24 Nov 2024

rang twice sunday morning. didn't answer and no message left

Unknown Caller
15 Nov 2024

Had 2 phone calls from this number within 10 minutes. So did not answer as didn’t recognise the number. Looked the number up and found that so many people have been affected by this nuisance call. Why hasn’t BT sorted this out.

Spam
08 Nov 2024

BT can't seem to block this hi tec Scammer!!

Spam
03 Nov 2024

Just ignore it or block it - it's spam

Political
05 Aug 2024

Just kept ringing for a long time. Didn’t answer.

Scam/Fraud
18 Mar 2024

pretended from BT and that my landline had received a text and it had gone to BT's messaging service, a) I'm not on Bt b) my landline provider doesn't accept texts to any messaging service, c) on another 'look up site' someone else was told this number proported to be from Nationwide. It can't be all these variouis things so SCAM. Avoid. Don't press anything.

Spam
16 Feb 2024

Just had 4 phone calls from this number this morning starting at 6.30am. As I did not recognise this number I did not pick up. Extremely annoying. How is it that certain individuals can get hold of my number and that of others to irritate and annoy? BT and other large telecom companies should have more robust filtering systems in place!

Scam/Fraud
30 Jan 2024

12.34pm Number not recognised so not answered. Caller rang off when answering machine kicked in. Reading this I'm glad I didn't bother

Unknown Caller
06 Oct 2023

Called me at 07:06 this morning. Thankfully my landline has Call Guardian so unless the caller identifies themselves they cut cut off without bothering me.

Scam/Fraud
27 Sep 2023

It called me and said that I had a bt message and I just hung up on them did not trust them

Legitimate
01 Jul 2023

This is a text service number. It calls landlines when someone sends a text to it. The system intercepted the message, translated it to audio and will then attempt to relay it via this number. Most phone providers use this free to answer BT service. When you pick up, a computer voice will tell you the originating number before offering options. Ignore the options. Only daft people press buttons on your phone just because a computer voice tells you. The message will be read read out when the computer runs out of options. The system only works on landline phones. Messages are deleted after 24 hours.

Legitimate
11 May 2023

number calls many times even at 1030 pm

Legitimate
09 May 2023

A message from Amazon to say a parcel is due today.

Scam/Fraud
24 Apr 2023

Total fraud\scam, using bank ppi, saying they have claimed compensation of £2550 + interest of £1550 from your bank, when asked what the name of my bank is, i said my bank was "bank of paris" (which doesn`t exist), and they didn`t know this, then they gave me a ref number and and id number, saying they don`t ask for bank or card details, and the cash was in a wallet ?, and passed me to another asian, he then asked me the id and ref numbers, which i gave the wrong ones, confused he then asked for my phone no to check the numbers? and then he gave some more id and ref numbers and said these were the correct ones, which where also different to the originals ref and id numbers, an then said i wasn`t good with tech, and said he will help me to access this wallet, he then asked me to put my phone on loud specker (why), and go to the play store and download an app named anydesk (which he could then use to access my phone via the remote access facility ) to steal bank details, identity, passwords/codes etc, these scum need to be stopped, report to police phishing, financial conduct authority

Scam/Fraud
24 Apr 2023

scammers spamming bt message service, beware

Unknown Caller
12 Apr 2023

Called twice this morning. Pressed to answer call - line went dead both times -very annoying. Will it happen again???

Unknown Caller
02 Mar 2023

Calls started 07.00hrs Called twice 5 mins apart. Didn't pick up as we only do business via email or trusted numbers, will block like all the rest.

Unknown Caller
20 Feb 2023

120/2/2023. call saying message service and to press 3 to return the call. no message left so what is the point to return the call. this is is nuisance

Legitimate
12 Jan 2023

BT Text to voice service

Unknown Caller
10 Jan 2023

Rang twice this morning. Says messaging service for Vodaphone, don't have or use Vodaphone

Unknown Caller
31 Dec 2022

Received call 2 times up to now let it go to answer machine as thought it may be scam. Topic of call tracking of parcel

Scam/Fraud
27 Dec 2022

Supposed to be an image.Sent to landline. Visit some website - not called or visited

Unknown Caller
20 Dec 2022

didn't answer. caller left a silent voice mail.

Unknown Caller
10 Dec 2022

Answered the phone and the line went dead. Was someone checking if anybody was home?

Unknown Caller
09 Dec 2022

Did not answer called 6 time left no message. Flipping nuisance call

Scam/Fraud
08 Dec 2022

Redcorded message supposedly from AWA apologising about local water problems and them being fixed by 1800......gave up listening after that and I hung up.

Scam/Fraud
05 Nov 2022

Phoned twice in a short period didn’t answer and blocked this number , we are two senior citizens and don’t answer any number’s that we don’t know

Unknown Caller
29 Oct 2022

Lots of calls at inconvenient times, during night etc, no message left.

Legitimate
11 Oct 2022

It is the BT sms text store - I have picked up 3 messages left today however don't understand why these are coming through to my phone as I am with Plusnet

Scam/Fraud
08 Sep 2022

Said they were calling from Amazon regarding a payment that had been taken from my account for Amazon Prime. I played along with it and said that my Amazon Prime wasn't due for renewal until December. I asked if they wanted my bank details, she said "NO, I WOULD GET THE SACK IF I ASKED FOR YOUR BANK DETAILS". She then proceeded to ask me to download an app whilst on the phone to her, I told her I was doing this ;-). She spelled out the app name as ANYDESK, she eventually cottoned onto the fact that I was playing with her and hung up!

Scam/Fraud
03 Sep 2022

Automated call at 4 am! supposedly from 02 saying that a SIM card would shortly be delivered. This came from information I had given to 02 the previous day. Put phone down after the usual message about pressing 1,2,3 or 4.

Unknown Caller
02 Sep 2022

three calls in 10 mins

Unknown Caller
02 Sep 2022

This number started calling me virtually every hour since 9.15am this morning. It is now 9.45pm and we have just received another call. This is very annoying!

Unknown Caller
02 Sep 2022

Annoying, annoying annoying call. This caller (BT) has to be stop disrupting people. I had this call. so many times months and months after. Again yesterday I had this call about more than 10 times, even during the night and early morning. Need to be stop !!

Unknown Caller
29 Aug 2022

Had 2 calls from this number within 10 minutes. Automated voice saying it was BT a mobile number, that I hadn't received the message. Not ringing any numbers, have blocked it.

Unknown Caller
26 Aug 2022

All unrecognised numbers, including this one, go to voicemail. Where no message is left, calls are ignored. If someone is trying to send a text message to my landline, it's unsolicited and whoever sent it obviously doesn't know me.

Unknown Caller
13 Jul 2022

Safe? That's not the point!! BT should stop it...........................now.

Unknown Caller
13 Jul 2022

6 calls from this number so far today. I leave unanswered and no message left on answer machine . I do wish I could just get a few minutes face to face with this a******* caller. I'm working and he/she is becoming tiresome.

Legitimate
24 Jun 2022

This is the BT text to voice reader service. If someone tries to send a text to your landline it will read it out for you. Unfortunately it does have a habit of dropping the line as soon as you answer, but it will call back later. It is safe.

Unknown Caller
14 Jun 2022

08:30 was having a lie in. Did not get to answer before it stopped ringing. No message left on answer phone.

Scam/Fraud
13 Jun 2022

This number has called my landline twelve times today. Fortunately I am able to block calls without being interrupted. Surely it is possible to stop these scam calls

Scam/Fraud
07 Jun 2022

2 calls in 10 minutes on 2/6/22. Caller didn't wait for answering machine before ringing off - some weird people in this world.

Scam/Fraud
28 May 2022

Called me at 03.15 in the morning, didn't answer, obviously a scam call, number blocked.

Legitimate
27 May 2022

Text message sent to my landline in audio translation. Thought it was a scam and picked up to have a game with the caller. Message said it was BT text messaging service and gave me the number that sent it. I carried on listening. Various options were provided including listening to the text, deleting, blocking and changing the time that the system can call. I carried on listening and the system just read out the text without me doing anything. Text was genuine. Gave my landline number when making an appointment and the message was confirming it

Unknown Caller
23 May 2022

This number has called 8 times today. I suspect it’s a scam and haven’t answered it. But 8 times from the same number is just too much

Unknown Caller
21 May 2022

As mentioned in other comments, the phone stops ringing when you pick up. Have now had 3 calla so far today and 2 yesterday. Absolutely annoying to say the least. No idea what it’s about. SMS? Message?

Legitimate
17 May 2022

BT Messaging Service, as others have said before. You've received a text message on your landline and option 1 will get it read out to you. I believe you can set the times between which you receive these calls, so you should be able to get rid of those pesky late night/early morning calls. I haven't tried it myself, but I'm sure I heard something about it as I was deleting the message and hanging up.

Legitimate
12 May 2022

Received a call today 7.30am, did not answer. Rang again 10 mins later so I did answer and it was genuine call informing me that Parcel Force were delivering a genuine order around 11.00 am that same day. The call did ask for me to press 1 to hear the message.

Legitimate
29 Mar 2022

Genuine text to landline service. Calls with an audio translation when someone sends a text to your landline. Most phone providers and many businesses and organisations use this BT system. Free to answer. Found out recently that you do not need to press 1 on your phone to listen to the message. Just keep hanging on and listen. The computer will take you through various options about controlling this service and will then just read out the message. Remember the system does not filter out scam texts but will always tell you the sender phone number.

Legitimate
22 Mar 2022

Nothing sinister - BT service - if someone sends a text to your landline, this number rings you and delivers the message as an audio message. Try it - send a text to your landline!

Unknown Caller
21 Mar 2022

This number has rung me 4 times this morning, but has rung off before the answerphone kicks in. I wouldn't answer it anyway, and if I get to the phone in time when it rings again I shall block it.

Scam/Fraud
19 Mar 2022

Another 2 calls this morning from this number one at 11.07am and another at 11.17am. In total we have had 9 calls from them - none answered. You would think the CRETINS would have got the message by now.

Spam
05 Mar 2022

Annoying! There HAS got to be a way our government can stop these calls!

Scam/Fraud
04 Mar 2022

7.57pm 2/3/22. Number not recognised and not answered. Seven calls from this number recently - none answered -you'd think they would have got the message by now !!!!!

Unknown Caller
12 Feb 2022

Called six times today only ring’s four times then stops very annoying

Unknown Caller
07 Feb 2022

Called five times today latest at 10.30pm. Hung up when answerphone switched in.

Scam/Fraud
27 Jan 2022

Called me 3 times midnight and 2 aroundc7am . Answered once unknown voice asking me to meet for coffee. Very scary would like to block this number

Unknown Caller
10 Jan 2022

This number keeps ringing its a nuisance automated saying its bt

Scam/Fraud
04 Jan 2022

2 calls on the 1st Jan 2022. Have now had 5 calls from this number and have not answered any of them. From what I read I'm glad I didn't.

Unknown Caller
30 Dec 2021

Was called several times, around 9.45/10pm I was asleep and answer phone click in leaving the phone saying please hang up. Most annoying. Some inconsiderate people about

Legitimate
28 Dec 2021

Try an education

Legitimate
28 Dec 2021

Clearly stated a mobile number which when checked was a mate and a text was sent to me on my landline (I'm with talk talk) it's a BT service on all providers ,not sure how it can be mistaken for a scam if you are of sound mind !

Scam/Fraud
21 Dec 2021

Throughout the year I've had 4 calls from this number and have never answered. After the first two I blocked the number and they don't bother me anymore but my phone shows they tried twice today 21/12. In the last three days I have had 6 calls from various numbers. WHAT IS THE MATTER WITH THE IDIOTS.

Unknown Caller
07 Dec 2021

Phoned at 22.00 sms text messsage and press 4 to retrieve. Scammer

Unknown Caller
20 Nov 2021

Called twice,but because my virgin A/c for landline were charging me for calls I supposedly made and refuse to compensate my Acc I was wary ,so not answering any more numbers I don,t recognise anymore.!!Would advise others to do same!!!!!!!!

Unknown Caller
14 Nov 2021

i have blockrd thid number

Unknown Caller
11 Nov 2021

For the past three days I have received call from this number. As I did not recognise the number I did not answer. each day the number of calls has increased. Today this number has called four times. The number has been blocked by me each time. It is obviously annoying.

Unknown Caller
11 Nov 2021

Called at 5am waking the household. Nuisance!!!

Unknown Caller
07 Nov 2021

I have had dozens of calls from this number in the last 36 hours. I answered it once but it called off. No one spoke. It's now blocked but still try This is very sinister

Unknown Caller
28 Oct 2021

A call came in from this number whilst I was out - I have blocked after reading the comments on here - Thanks all

Unknown Caller
16 Oct 2021

Called 5 times within 1 hour Answered once-no one there. Very annoying

Unknown Caller
25 Sep 2021

Hung up after 8 rings. Now blocked.

Unknown Caller
21 Sep 2021

11 calls from this number over the weekend. We were away so didn't/wouldn't answer. How can I report this to BT ?

Unknown Caller
29 Aug 2021

Persistent 8 rings then rings off Thanks

Unknown Caller
16 Aug 2021

Left a message wanting to retrieve an automated message, I didn’t and deleted the call.

Legitimate
29 Jul 2021

Audio text service number. It's owned and operated by BT and is used by most mobile phone operators and some businesses to relay audio translations of text messages that someone sent to a landline. Free to answer. The system will ALWAYS tell you the originating number before giving various options. Try it by sending a text from your mobile to your landline.

Scam/Fraud
29 Jul 2021

Phoned five or six times and didn't answer as unknown number. When I did was told me I had a text message and to press 1 but I didn't.

Scam/Fraud
27 Jul 2021

Call from BT? To receive a text message from BT press *. Three times yesterday and again at 06.45 today

Unknown Caller
26 Jul 2021

Says it is an SMS message and I should press 1 to retrieve it. As this is a business rate number I didn't recognise, I didn't press 1 or call back.

Scam/Fraud
21 Jul 2021

Tells you to expect a delivery from Parcel force. Hung up!

Legitimate
20 Jul 2021

Audio text to house phone audio translation and relay service number. Check it by sending a text from your mobile to your house phone. No charge to answer. BT run this service for most phone providers.

Unknown Caller
18 Jul 2021

had 6 calls this evening about sms text messages, the last one just before 10.30pm,these calls are very annoying to say the least.

Legitimate
14 Jul 2021

Perfectly safe and easy to understand service education is key and a little intelligence, the lies above are trolled please ignore them , if you dont know the number stated when answered dont answer this is simples bit like the trolls posts above...

Scam/Fraud
01 Jul 2021

automated message telling me it was BT calling there is a SMS message for me from Vodafone and to press buttons 1-4 to retrieve. No e-mail/call from Vodafone so no action taken.

Scam/Fraud
28 Jun 2021

apparently BT attempted text delivery which required number selection [not]

Unknown Caller
21 Jun 2021

Missed call yesterday at 09:38, True Caller will not allow calls unless the caller identifies who they want to talk to so the phone didn't ring.

Telemarketer
16 Jun 2021

Had 6 calls from this number so far today saying its from BT its an automated message didn't listen to all of it

Robocall
15 Jun 2021

Telling me it was BT calling there is a SMS message for me and to press 4 to retrieve.

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Reported locations

Reported from 21 UK cities

London, Eastbourne, City of Westminster, Bristol, Livingston, Sutton, Llanwrtyd Wells, Edinburgh, Balham, Manchester, Ilford, York, Northampton, Trent, Liverpool, Plymouth, Preston, Coton, Somerton, Peterborough, Kirriemuir

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Call Costs

Calling 08456021111 from a landline may cost up to 16p per minute. Many providers charge a 23p call set-up fee. Call packages often include these types of calls. You might not incur additional charges for calling this number, depending on your provider.

Dialling Instructions

Local UK callers can dial 08456021111 directly.

International callers should dial +44 845 602 1111 or 0044 845 602 1111. No leading zero is required when dialling abroad, e.g., +44(0)8456021111.

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