01753 484554

Most economic shipments from China used to be by Chinese economic Mail and by Container Ship which could be 30 to 60 days. Since the pandemic logistics changed from many Chinese companies. Currently they have been using companies like 4PX which air freight to 4PX hubs in the UK. You do not need to call this number as it is just incase you are worried about the delay or tracking. I have had this on over 40 orders and all have been delivered in record times (5 to 14 days). Bare in mind that it takes upto 5 days for the logistics company to pick up the parcels from the company, 2 to 3 days in transit to ie. UK two days in customs and 1 - 2 days in delivery to your address depending on your location. Dont ask sellers to send my low declaration and as "gift" (Especially from China) as they all get flagged and possibly opened and delayed. Please also remember that if you diviate declaration in custums then it is the buyer that is responsible for the fines if they occur.

Got the same number under my tracking on AliExpress , shows up on 17TRACK and packages but 17 seems to be faster, also have a card in my mail but the number can’t be tracked on anything not even on royal mail . Did anyone go to collect it if so was there item there , ordered uggs! Really hoping they arrive soon , any help is appreciated Thankyou 🙏🏽

I'm having the same issue makes no sense arrived at Heathrow on 13th...now back in China handed over to airline today?! Seller isn't being helpful telling me to call the post office and giving me a number which is a hair shop in East London 🤣 I had 4 parcels arrive at Heathrow same day...one was delivered 4 days later so can't understand what's going on with the others

AliExpress, like everyone else! This number was supplied through an email link so I thought I’d check it here before ringing. I did have a Royal Mail red card through the door and assume this is related to that. I had already arranged redelivery. Royal Mail have a call centre in Slough so I assume AliExpress are giving out their number because they don’t understand the system.

As others have said, delivery number for Ali Express. Like a few have mentioned on here copy your tracking number which will end with the letters GB (i.e QR56477729GB) and track it on Royal Mail. In my case I had the exception message from AliExpress and when I tracked it on Royal mail they had apparently tried to delivery, so I have just requested a redelivery. I did not that my address does say "new delivery address" so it is possible that the address label was damaged and with me entering my address as part of the redelivery process they now have the required information. So best just copying your tra king number and looking at it on the RoyalMail webpage.

My parcel finally arrived today, was stuck since 25th October.

Tried calling this because my AE package arrived in the uk on the 13/11 but had no updates since, hasn’t gone through customs or anything.

Ali Express. No one answers. Cant chase up missing parcels. Website states to contact if parcel is missing, but its all twaddle - No one ever answers or its engaged.

I ordered a parcel on the 4th November, apprantley arrived in the UK on the 13th in Heathrow, but somehow royal mail received it on the 6th November? (with no tracking literally just says 6th November at 10:22am) and now on the 15th of November is being inspected in Chinese customs??? Its now the 27th of November with no more updates, I have messaged the seller to which they said its stuck in the destination airport and to wait. Has this happened to anyone else? Is my parcel in Heathrow or China?!

Mine finally changed lol from The 25th says it’s been released in custom Hopefully it happened

did you receive the package?

Mine was stuck since the 25th and I have just received it today. Finally!!! It was ordered on the 9th of October so it took almost 7 weeks to get here, when it's usually like 1-2 weeks.

Mine was stuck since 25th Oct and yesterday entered Royal Mail - ooer! :D

:O Two packages changed to out for delivery today. Month delayed but appears to be moving again.

i reckon the reckon the tracking number is fake, i selected air delivery but i really think it’s being delivered by sea.