Customer Support
Email: [email protected]
Portal: user.didww.com
Phone: Available via customer portal
Hours: 24/7 global support
Quick Links
About DIDWW Ireland Limited
Global provider of premium virtual phone numbers and cloud communications
DIDWW Ireland Limited is the Irish subsidiary of DIDWW, a leading global provider of premium virtual phone numbers and cloud communications services. Established with a focus on delivering high-quality DID (Direct Inward Dialing) numbers and SIP trunking services, DIDWW serves businesses, carriers, and enterprises worldwide with reliable telecommunications solutions.
Core Services:
- Virtual Phone Numbers: DID numbers from 80+ countries
- SIP Trunking: Enterprise-grade voice connectivity
- Cloud PBX: Hosted telephony solutions
- Voice APIs: Programmable voice services
- SMS Services: Global messaging solutions
- Emergency Services: E911/E112 compliance
Global Reach
Countries Covered
Virtual phone numbers available in over 80 countries worldwide
Cities and Areas
Local presence in thousands of cities and geographic areas
Global Support
Round-the-clock customer support and network monitoring
Virtual Phone Number Services
Premium DID numbers with instant activation and global coverage
DIDWW's virtual phone numbers enable businesses to establish a local presence in multiple countries without physical offices. These numbers can be routed to any destination worldwide, supporting both voice calls and SMS messaging.
Number Types Available:
- Geographic Numbers: Local area codes for cities worldwide
- National Numbers: Country-level non-geographic numbers
- Toll-Free Numbers: 800 numbers and international equivalents
- Mobile Numbers: Virtual mobile numbers in select countries
- Shared Cost Numbers: Revenue-sharing number types
- UIFN: Universal International Freephone Numbers
UK Number Coverage
Geographic Coverage
- London (020) - All zones available
- Manchester (0161), Birmingham (0121)
- Glasgow (0141), Edinburgh (0131)
- Cardiff (029), Belfast (028)
- 100+ UK cities and towns
National Numbers
- 0800 - Freephone numbers
- 0808 - Free to caller
- 0844/0845 - Local rate
- 0870/0871 - National rate
- 03 - Geographic rate alternative
SIP Trunking and Voice Services
Enterprise SIP Trunking
- Unlimited concurrent calls
- Global termination rates
- High-definition voice quality
- Redundant network infrastructure
- Real-time billing and monitoring
Advanced Features
- Call recording and analytics
- Interactive Voice Response (IVR)
- Conference calling solutions
- Call routing and forwarding
- Failover and load balancing
Technical Specifications
Supported Codecs:
- G.711 (PCMU/PCMA)
- G.729
- G.722 (HD voice)
- Opus
Protocols:
- SIP 2.0 (RFC 3261)
- RTP/SRTP
- TLS encryption
- DTMF (RFC 2833)
Network Features:
- Multiple POPs globally
- 99.95% uptime SLA
- Low latency routing
- Automatic failover
Cloud PBX Solutions
Hosted PBX Features
Complete business phone system hosted in the cloud:
- Auto-attendant and call queues
- Voicemail to email integration
- Extension management
- Call forwarding and routing
- Conference bridge functionality
- Mobile and softphone apps
Multi-Tenant Capabilities
Perfect for service providers and resellers:
- White-label PBX solutions
- Tenant isolation and management
- Billing integration and reporting
- Custom branding options
- API-driven provisioning
- Reseller portal access
Integration Options
Seamless integration with business systems:
- CRM integration (Salesforce, HubSpot)
- Microsoft Teams connectivity
- Slack and collaboration tools
- Custom webhook integrations
- RESTful API access
- Third-party application support
Voice API and Development Platform
RESTful Voice API
Comprehensive API for voice application development:
- Number provisioning and management
- Call initiation and control
- Real-time call monitoring
- Recording and transcription services
- Usage analytics and reporting
Webhook Integration
- Real-time call events and notifications
- Call detail records (CDR) delivery
- Billing and usage updates
- Number status changes
- Emergency service notifications
Developer Resources
- Comprehensive API documentation
- SDKs for popular programming languages
- Sandbox environment for testing
- Code examples and tutorials
- Developer community support
Compliance and Security
Global Compliance
- GDPR compliance for EU operations
- Local telecommunications regulations
- E911/E112 emergency services compliance
- Know Your Customer (KYC) procedures
- Anti-fraud and security measures
Security Features
- TLS encryption for signaling
- SRTP for media encryption
- IP access control lists
- Two-factor authentication
- Regular security audits
Data Protection
- Data residency options
- Secure data centers globally
- Regular backup procedures
- Privacy policy compliance
- Customer data control
DIDWW Quick Stats
Compare DIDWW with Other Global Providers
| Feature | DIDWW | Twilio | Vonage | Bandwidth |
|---|---|---|---|---|
| Global DID Numbers | 80+ Countries | 60+ Countries | 100+ Countries | US/Canada |
| Instant Activation | ✓ | ✓ | Varies | ✓ |
| Cloud PBX | ✓ | ✗ | ✓ | ✗ |
| Emergency Services | Global | US Only | Limited | US Only |
| Enterprise Focus | High | Medium | High | High |
Frequently Asked Questions
Do you support emergency services?
Yes, DIDWW provides E911 (US) and E112 (EU) emergency services compliance where required by local regulations. Emergency location services are automatically configured for applicable numbers.
Can I use DIDWW numbers with my existing PBX?
Yes, DIDWW numbers work with any SIP-compatible PBX system. They provide detailed configuration guides for popular PBX platforms and offer technical support for setup.
What's included in the Cloud PBX service?
DIDWW's Cloud PBX includes auto-attendant, call queues, voicemail, call recording, conference bridges, mobile apps, and integration capabilities. It's designed for businesses of all sizes.