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Phone: 0800 432 0200
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Plusnet Call Protect
Free for all Plusnet phone customers
Plusnet Call Protect is a free service that helps protect you from nuisance and scam calls. As Plusnet is part of the BT Group, their Call Protect service is very similar to BT's offering with the same powerful features.
Key Features:
- Automatic blocking: Diverts known nuisance calls to your junk voicemail
- Personal blacklist: Block up to 1,000 specific numbers
- Nuisance call database: Blocks millions of known spam numbers
- Junk voicemail: Review blocked calls if needed
- Category blocking: Block international numbers, withheld numbers, etc.
- VIP list: Ensure important callers always get through
How to Activate Plusnet Call Protect
Online Activation
Log into your Plusnet Member Centre, go to "Phone Settings", and activate Call Protect
Phone Activation
Call 0800 432 0200 and ask customer service to activate Call Protect on your line
Community Forum
Ask for help activating Call Protect on the Plusnet Community Forum if you need assistance
Managing Plusnet Call Protect
Adding Numbers to Blacklist
- Dial 1572
- Press 1 to manage your blacklist
- Press 3 to add a number
- Enter the number and press #
Reviewing Blocked Calls
- Dial 1572
- Press 2 to access junk voicemail
- Listen to messages from blocked calls
- Option to add numbers to VIP list if needed
Advanced Settings
Block Number Types:
- International calls
- Withheld numbers
- Unavailable numbers
- Payphone calls
VIP List Features:
- Always allow VIP calls through
- Override all blocking rules
- Perfect for family and doctors
- Add up to 10 VIP numbers
Plusnet vs BT Call Protect
As Plusnet is part of the BT Group, their Call Protect service is essentially the same as BT's. However, there are a few key points to note:
Same Core Technology
Uses the same nuisance call database and blocking technology as BT
Same Features
1,000 number blacklist, category blocking, and junk voicemail
Different Management Portal
Managed through Plusnet Member Centre instead of My BT
Separate Customer Support
Contact Plusnet support, not BT, for assistance
Additional Plusnet Phone Features
Caller Display
See who's calling before you answer:
- Free with all Plusnet phone packages
- Shows caller's number on your phone
- Required for Call Protect to work effectively
- Works with compatible handsets
Anonymous Call Reject
Block calls from withheld numbers:
- Automatically rejects hidden numbers
- Part of the Call Protect service
- Can be activated separately if needed
- Callers hear a message to reveal their number
To activate: Dial *227#
To deactivate: Dial #227#
Call Return (1471)
Find out who called you last:
- Dial 1471 to hear the last caller's number
- Option to return the call immediately
- Free service for all Plusnet customers
- Works even without Caller Display
Troubleshooting Common Issues
Call Protect not working?
- Check if Call Protect is properly activated in your Member Centre
- Ensure Caller Display is active on your line
- Verify your phone is compatible with Caller Display
- Try deactivating and reactivating the service
- Contact Plusnet support if issues persist
Important calls being blocked?
- Add the number to your VIP list immediately
- Check your junk voicemail for missed calls
- Review your blocking settings
- Consider adjusting category blocks if too restrictive
Still receiving nuisance calls?
- Ensure Call Protect is fully activated
- Add specific numbers to your blacklist
- Enable category blocking for international or withheld numbers
- Report new nuisance numbers to help update the database
Reporting Nuisance Calls to Plusnet
Help improve the Call Protect database by reporting nuisance calls:
Online Reporting
- Log into Plusnet Member Centre
- Go to "Help & Support"
- Select "Report nuisance calls"
- Fill in the call details
- Submit your report
Phone Reporting
- Call 0800 432 0200
- Choose the nuisance calls option
- Provide call details to advisor
- Ask to add number to blocklist
- Get confirmation of report
What Information to Provide
- Date and time of the call
- Caller's phone number (if displayed)
- Nature of the call (silent, scam, marketing)
- Any company name mentioned
- Whether you've received calls from this number before
Plusnet Call Protect Stats
Plusnet Community Support
One of Plusnet's strengths is its active community forum where customers help each other:
Community Benefits
- Get help from experienced Plusnet users
- Find solutions to common Call Protect issues
- Share tips and tricks with other customers
- Get responses from Plusnet staff members
- Access guides and tutorials
Popular Topics
- Call Protect activation problems
- Managing blacklists effectively
- Dealing with persistent nuisance callers
- Phone service troubleshooting
- Feature requests and suggestions
Compare Plusnet with Other Providers
| Feature | Plusnet | BT | Sky | TalkTalk |
|---|---|---|---|---|
| Free Call Protection | ✓ | ✓ | ✓ | ✓ |
| Personal Blacklist Size | 1,000 | 1,000 | Unlimited | 100 |
| Category Blocking | ✓ | ✓ | ✓ | ✓ |
| Junk Voicemail | ✓ | ✓ | ✗ | ✓ |
| Uses BT Database | ✓ | ✓ | ✗ | ✗ |
| Community Support | Strong | Limited | Limited | Limited |
Frequently Asked Questions
Is Plusnet Call Protect the same as BT Call Protect?
Yes, Plusnet Call Protect uses the same technology and database as BT Call Protect. The main differences are in the management interface (Plusnet Member Centre vs My BT) and customer support channels.
Do I need Plusnet broadband to use Call Protect?
No, you only need Plusnet phone service to use Call Protect. It's available to all Plusnet phone customers whether they have broadband with Plusnet or not.
How effective is Plusnet Call Protect?
Very effective - it blocks millions of known nuisance calls monthly using BT's comprehensive database. Most customers report a significant reduction in unwanted calls after activation.
Can I manage Call Protect from my mobile?
Yes, you can manage Call Protect through the Plusnet Member Centre website, which is mobile-friendly. However, there isn't a dedicated mobile app for Call Protect management.
Will emergency services get through?
Yes, emergency services (999, 112) always bypass Call Protect. Essential services like doctors and hospitals can be added to your VIP list to ensure they always get through.
How do I access blocked calls?
Blocked calls are diverted to your junk voicemail. You can access this by dialing 1572 and pressing 2. This allows you to review blocked calls and add legitimate callers to your VIP list if needed.
Tips for Using Plusnet Call Protect Effectively
Setting Up for Success
- Activate Call Protect as soon as you get Plusnet phone service
- Add family members and essential services to your VIP list
- Enable category blocking for international calls if you don't expect them
- Check your junk voicemail weekly in the first month
- Report nuisance calls to improve the blocking database
Ongoing Management
- Review your blacklist monthly to remove old numbers
- Update your VIP list as contacts change
- Use the community forum for troubleshooting
- Adjust category blocking based on your needs
- Keep your contact details updated in Member Centre
Pro Tip
If you're expecting important calls from unknown numbers (like job interviews or deliveries), temporarily disable category blocking for that day to ensure they get through.
Need Help with Plusnet Call Protect?
If you're experiencing issues with nuisance calls or need assistance setting up Call Protect, Plusnet's support team and community are here to help.
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