0800 052 8675

Every couple of weeks they call. When I answer they want to go though my account and if I let them, they then offer a wonderful deal that means when it comes to the end the bill will revert to a much higher cost. So I decline and they are surprised. They leave me alone for a while and then do it all over again which I find intimidating and frustrating. Often the caller has an Asian accent and is calling me from a call centre from somewhere in the subcontinent of India, sometimes with an accent that is very difficult to understand. I am on telephone preference services and I have requested from Virgin Media that they don’t call me like this. However it still happens which means Virgin Media are ignoring my wishes. Also, to talk about my account they want me to tell them my password which is very bad procedure and I refuse.

Said virgin media and it was a 1 day offer ..I asked them to call back tomorrow n they agreed ...something not right about it

Genuine call from Virgin media to review package as deal ended. Received paperwork and all genuine it seems.

It was virgin offering me upgrades even tho I only renewed 3 weeks ago and this is the second call

Said she was from Virgin Media, wanted to offer me an upgrade on the package I've only taken out 6 months ago and still have 12 months left on. Wouldn't take no for an answer Hung up and blocked the number.

No voice on phone rang twice, no reply.

Please note this number is NOT a scam and is from Virgin Media albeit from their Phillipines base. My package with VM runs out this month. The offer I have received is very good and I have received all documents from VM. Also, no details of bank or direct debit are requested as they have the information. Please remove reference to 'Negative' as VM customers are losing out on good deals being offered by not taking the calls.

Same.. Time wasten an not beneficial

Scammers knew my address, name and that my Virgin media contract was expiring on a particular date. Offered a new 3 times broadband speed and twice the number of tv channels only for £5 more a month. If I wanted to renew the same package as last time, the price was THE SAME!! Threatened to cancel my account , when I asked to be transferred to retention team. That’s when I knew that he was a scammer! Phoned proper Virgin on 150 , renewed my contract. Obviously the plan price has gone up since 18 months! They confirmed they DO NOT call existing customers!!!!

The caller wanted me to confirm my name. I didn’t hear clearly who was calling. When I said Pardon. The man hung up.

After multiple missed calls, I did actually answer this today. It definitely seemed to be a genuine call from Virgin Media (they confirmed details such as when my current discount is coming to an end) but it was a very heavy, very pushy sales call - trying to force me to "upgrade" my package to pay for for things that I do not want and do not need. Quite unpleasant and took nearly 20 minutes out of my evening!

Lady said she is from virgin media and wanted to confirm if I was happy with the service they provide and wanted to make sure I get the best value for my money 🤣🤪.

Indian accent guy just said hi and waited silently

just hung up

The caller wanted me to confirm my name and then stated he was from virgin media, at which point I told him I knew he wasn't then I hung up as virgin media has told me before they do not contact customers they wait for you to contact them if you have problems