029 2168 0129

No, it isn't. But the story below are for this number: I *stupidly* ordered a trial of Ketone Slim XT - it was late at night, and I saw some 'reviews' (which on further research appear to be paid advertisement articles) and thought - yeah ok for the sake of £4.95 I'll give it a go. I immediately realised how stupid I was when the terms and conditions popped up after submitting card details and saw that they will charge £90 after the 14 day free trial. (and also that if these really worked they wouldn't need to use these forms of advertising/ I would know about it etc etc) Once I had realised this I emailed them straight away and said I had changed my mind and no longer want to continue with the trial. I actually sent two emails and didn't receive a response to either. I wish I had followed up and made sure this had been actioned now! I saw a pending 'card not present' transaction on my bank account today of £90 from Ketone and called them straight away - they said my trial had not been cancelled and as the 14 days expired yesterday that there was nothing they could do, however no more money will be charged to my account. I called my bank (Lloyds), who were extremely helpful and will be refunding the £90 (as I have written to Ketone and cancelled within the 14 days) and they will now monitor my account for any further transactions from Ketone. I read through the t&cs today in regards to cancellation and found some conflicting info. One part says you must 'contact' their customer support, the next section says you must 'call'. I should add that I haven't even opened the bottle, as I imagined that I may need to return etc. It looks like I will need to return from the t&cs. My questions are - if the t&cs are conflicting, will I be ok with having emailed them? and question 2 - As the bank have now cancelled the transaction how likely are ketone to come after me for £90 anyway, especially if I return a full, unopened bottle of the tablets. *lesson learnt*

Is this a high charge number?