Customer Support
About AQL Wholesale Ltd
UK-based wholesale telecommunications provider specializing in carrier services
AQL Wholesale Ltd is a leading UK-based wholesale telecommunications provider established in 1995. Originally known as Allophones, AQL has grown from a small Leeds-based company to become one of the UK's most respected wholesale carriers, providing voice, messaging, and data services to telecom operators, service providers, and enterprises across the UK and internationally.
Core Services:
- Wholesale Voice: Carrier-grade voice termination and origination
- SMS Services: Bulk SMS and A2P messaging solutions
- SIP Trunking: Business and wholesale SIP connectivity
- Number Ranges: UK geographic and non-geographic numbers
- Porting Services: UK number portability solutions
- Data Services: Internet connectivity and hosting
Company Heritage
Founded as Allophones
Started in Leeds as one of the first alternative telephone companies in the UK
Expansion and Growth
Evolved into wholesale services and expanded internationally
AQL Wholesale Ltd
Leading UK wholesale carrier serving operators and enterprises globally
Wholesale Voice Services
Carrier-grade voice termination and origination for operators worldwide
AQL's wholesale voice services provide high-quality call termination and origination for telecommunications operators, service providers, and large enterprises. With direct connections to major UK networks and international carriers, AQL ensures reliable and cost-effective voice routing.
Voice Termination Services:
- UK Geographic: Termination to all UK geographic areas
- UK Mobile: Direct connections to all UK mobile networks
- International: Global voice termination to 200+ destinations
- Premium Rate: 09xx and other premium services
- Freephone: 0800/0808 termination services
- Corporate: 03xx and other business number ranges
Quality and Reliability
Network Infrastructure
- Multiple POPs across the UK
- Redundant routing and failover
- Direct network interconnects
- 99.9% network uptime SLA
- 24/7 network monitoring
Quality Metrics
- Sub-150ms latency to major networks
- Less than 0.5% packet loss
- 99%+ answer seizure ratio (ASR)
- Real-time quality monitoring
- Proactive fault resolution
SMS and Messaging Services
Bulk SMS Solutions
- High-volume SMS delivery
- UK and international destinations
- Premium and standard routes
- Real-time delivery reports
- Sender ID options
- Unicode and long message support
A2P Messaging
- Application-to-Person messaging
- Two-way SMS capabilities
- Short code services
- MMS messaging support
- API integration options
- Compliance and filtering
SMS API Platform
Integration Methods:
- RESTful HTTP API
- SMPP connections
- Email to SMS gateway
- Web-based portal
Features:
- Message scheduling
- Delivery receipts
- Message templates
- Contact management
Reporting:
- Real-time analytics
- Delivery statistics
- Cost tracking
- Custom reporting
UK Number Services and Porting
Number Range Allocation
AQL provides access to comprehensive UK number ranges:
- Geographic numbers (01/02) - All UK areas
- Non-geographic (03) - National rate numbers
- Freephone (0800/0808) - Free to caller
- Local rate (0845) - Shared cost services
- National rate (0870/0871) - Premium services
- Premium rate (09xx) - High-value services
Number Porting Services
Comprehensive porting solutions for operators and businesses:
- Bulk number porting capabilities
- Gain and loss porting support
- Emergency fallback arrangements
- Porting project management
- Compliance with Ofcom regulations
- Coordinated cutover scheduling
Number Management
Advanced tools for number lifecycle management:
- Real-time number inventory
- Automated routing configuration
- Usage analytics and reporting
- CLI validation and presentation
- Number quarantine and recycling
- Regulatory compliance monitoring
SIP Trunking Solutions
Business SIP Trunking
Reliable SIP connectivity for businesses of all sizes:
- Flexible channel capacity from 2 to unlimited
- UK geographic and non-geographic numbers
- Emergency services (999/112) support
- High-definition voice quality
- Redundant connectivity options
- Compatible with leading PBX systems
Wholesale SIP Services
- Carrier-grade SIP connectivity for operators
- High-capacity trunk groups
- Custom routing and least-cost routing
- Real-time billing and CDR delivery
- Multi-tenant platform support
- White-label solutions available
Technical Features
- G.711, G.729, and G.722 codec support
- TLS encryption and SRTP media encryption
- SIP authentication and registration
- DTMF relay and T.38 fax support
- Customizable call routing rules
- Real-time monitoring and alerts
Data and Hosting Services
Internet Connectivity
- Leased lines from 2Mbps to 10Gbps
- Ethernet connectivity options
- ADSL and FTTC broadband services
- Managed firewall and security services
- IPv4 and IPv6 support
- 24/7 network monitoring
Colocation and Hosting
- Secure data center facilities
- Rack space and cabinet hosting
- Redundant power and cooling
- 24/7 physical security
- Remote hands support
- Network cross-connects
Cloud Services
- Virtual private servers (VPS)
- Managed hosting solutions
- Backup and disaster recovery
- Domain name services
- Email hosting and security
- Content delivery network (CDN)
AQL Quick Stats
Compare AQL with Other UK Wholesale Providers
| Feature | AQL | Simwood | Gamma | Magrathea |
|---|---|---|---|---|
| Wholesale Voice | ✓ | ✓ | ✓ | ✓ |
| Company Age | 1995 | 2009 | 1999 | 2005 |
| SMS Services | ✓ | ✓ | ✓ | ✗ |
| Data/Hosting | ✓ | ✗ | ✗ | ✗ |
| Leeds Based | ✓ | ✗ | ✗ | ✗ |
Frequently Asked Questions
What is wholesale voice termination?
Wholesale voice termination is the service that routes telephone calls from one network to their final destination. AQL provides this service to other telecommunications operators, allowing them to complete calls to UK and international numbers.
Can small businesses use AQL services?
While AQL primarily focuses on wholesale services for operators and large enterprises, they do offer SIP trunking and business services for smaller companies. Contact their sales team to discuss specific requirements.
How does AQL's number porting work?
AQL provides comprehensive number porting services for both gaining and losing numbers. They handle the technical aspects and coordinate with other operators to ensure smooth transitions with minimal downtime.
What makes AQL different from other wholesale providers?
AQL's heritage dating back to 1995, their Leeds-based operations, and their diverse service portfolio including data and hosting services alongside traditional telecoms make them unique in the UK wholesale market.
Do you provide international voice services?
Yes, AQL offers international voice termination to over 200 destinations worldwide, providing competitive rates and reliable routing through their global carrier partnerships.