Complete guide to Sky's call protection services and customer support
Phone: 0333 759 1018
Hours: Mon-Sun: 8am-11pm
From Abroad: +44 1628 486000
Free for all Sky Talk customers
Sky Talk Shield is Sky's free call screening service that helps protect you from nuisance and scam calls. It screens calls from unrecognised numbers and uses your personalised lists to manage who can reach you.
Log into your My Sky account, go to "Products & Services", select "Talk", then "Sky Talk Shield" and click "Set up"
Call Sky customer service on 0333 759 1018 and ask to activate Sky Talk Shield
Press Services on your Sky remote, select "Settings", then "Sky Talk Shield"
Screens calls from numbers not in your Star List:
Additional blocking for specific caller types:
Only Star List contacts can reach you:
Enhanced voicemail service with:
Cost: £2 per month or free with Sky Talk Unlimited
See who's calling before you answer:
Cost: Free with Sky Talk packages
Call back the last number that called you:
Cost: Free for all Sky Talk customers
Sky encourages customers to report nuisance calls to help improve their blocking service:
| Feature | Sky | BT | TalkTalk | Virgin Media |
|---|---|---|---|---|
| Free Call Protection | ✓ | ✓ | ✓ | ✓ |
| Call Screening | ✓ | ✗ | ✓ | ✗ |
| Personal Blacklist Size | Unlimited | 1,000 | 100 | 10 |
| International Blocking | ✓ | ✓ | ✓ | ✓ |
| Withheld Number Blocking | ✓ | ✓ | ✓ | ✓ |
Yes, Sky Talk Shield is completely free for all Sky Talk customers. There are no hidden charges or premium features that require additional payment.
You need to be a Sky Talk customer to use Talk Shield, but you don't necessarily need Sky broadband. Sky Talk is available as a standalone service or bundled with TV/broadband packages.
When a call is screened, the caller hears a message asking them to state their name. You then hear who's calling and can choose to accept the call, send it to voicemail, or block the number permanently.
Yes, emergency services (999, 112) always bypass Sky Talk Shield and all blocking features. Essential services like your doctor's surgery can also be added to your Star List to ensure they always get through.
Yes, you can manage Sky Talk Shield through the My Sky mobile app. You can add numbers to your Star List or Block List, change settings, and activate or deactivate the service from your smartphone.
Sky Talk Shield usually activates within 24 hours of setting it up. Some features may be available immediately, while others might take up to 24 hours to become fully functional.
If you're expecting important calls from unknown numbers (like deliveries or appointments), temporarily lower your protection level or turn off screening for that day.
If you're experiencing issues with nuisance calls or need assistance setting up Sky Talk Shield, Sky's customer service team is available to help.
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