0844 132 3221 Neutral Who called me from this phone number?

Albany Assistance does not make unsolicited out bound calls. If we contact a customer in connection with their case, we will always take appropriate security precautions to verify our own and the customer’s identity at the outset. We are currently collating as much information as possible in relation to these calls and are passing information to our police liaison officer who is investigating this matter further.

I received a call yesterday about 6pm from Albany assured. She knew my name, address and home phone number. Claimed it was in relation to an accident I'd been involved in recently. Said they were a legal expense recover team and something to do with a third party. Claimed to have got my details from the Motor Insurance Bureau. Said I hadn't had an accident recently so it was suggested could have been in the last 2 and a half years. Told her I was worried about this because I hadn't had any incidents whatsoever with my car. She suggested that maybe my car details had been written down incorrectly and that it may well be a simple mistake that I was being contacted. She was supposed to phone back tonight at 6pm with more details. No phone call! She did give me her name and on pressing 1471 found it was a 'local' number. Feel better for googling name now and finding out the whole thing was rubbish!! Good luck to those of you who have a genuine need for this kind of service - a shame she couldn't have just cut to the chase and told me what she (the company) were really about, would have saved me time and worry!