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NatWest member of staff, very helpful courtesy call

As the above comment states, bank staff sometimes do contact customers and in that case they were legitimate, and this can be confirmed by calling the bank on a number you trust and asking them to verify the mobile number and member of staff so you can be sure

Claimed to be Jack Weston, a senior personal Banker from the Derby branch of NatWest. Wanted to know if I was interested in hearing about how they've could help me save money and make the most of my account. I hung up and blocked them. They tried to call twice more but failed due to the blocking. I then got a text detailing that they'd just tried to contact me blah blah and to call that mobile number back or use a "natwest" email. I THEN got an email about a genuine call from Natwest, but the "from" email was: [email protected] This sudden push of banking calls has me worried as they are asking for me by name and know I used the Derby branch... I also had one yesterday from 08002606490 (they were masking their number behind the real NatWest Customer Support number) (I have also reported this here on this site and obviously I will be forwarding it all to [email protected]). Gives aways were: •Calling from a mobile number; •He stubled a few times. His pitch didn't have the energy you'd expect from a senior member of staff.