Customer Service
Landline: 0800 079 8586
Mobile: 150 (from EE mobile)
Hours: Mon-Fri: 8am-9pm, Sat-Sun: 8am-8pm
From Abroad: +44 7953 966 150
Quick Links
Important Note
EE provides separate call protection services for landline (home phone) and mobile customers. This guide covers both services, with landline protection being more comprehensive.
EE Home Phone Call Protect
Free for all EE home phone customers
EE Home Phone Call Protect is a free service that helps protect you from nuisance calls. As EE is part of the BT Group, their landline call protection is similar to BT Call Protect with some key features.
Key Features:
- Automatic blocking: Diverts known nuisance calls to junk voicemail
- Personal blacklist: Block specific numbers
- Nuisance call database: Uses BT's database of known spam numbers
- Category blocking: Block international or withheld numbers
- Caller display: See who's calling before answering
How to Activate EE Home Phone Call Protect
Online Activation
Log into My EE account, go to "Home Phone Settings", and activate Call Protect
Phone Activation
Call 0800 079 8586 and ask customer service to activate Call Protect
Service Codes
Use the same service codes as BT (dial 1572 for management)
EE Mobile Call Protection
EE mobile customers have different call protection options that work at the network level and through device settings.
Scam Call Protection
Automatic network-level protection:
- Identifies and warns about potential scam calls
- Shows "Potential Fraud" warning on suspicious calls
- Automatically enabled for all EE mobile customers
- Uses real-time analysis to detect scam patterns
Spam Alerts
Warning system for suspicious calls:
- Displays warnings for known spam numbers
- Shows caller type (e.g., "Telemarketer", "Scam")
- Helps you decide whether to answer
- Automatically updated with new threats
Device-Based Blocking
Use your phone's built-in features:
- Block numbers directly on your device
- iOS: Settings > Phone > Blocked Contacts
- Android: Phone app > Settings > Blocked numbers
- Works alongside EE's network protection
Call Filter App (Business Customers)
Advanced protection for business mobiles:
- Available for EE business mobile customers
- Advanced call screening and blocking
- Customizable protection levels
- Management dashboard for admins
Managing EE Call Protection
For Landline Services
- Use 1572 to manage settings
- Add numbers to blacklist
- Review blocked calls
- Set up VIP lists
- Enable category blocking
For Mobile Services
- Network protection is automatic
- Use device settings for blocking
- Report spam via the EE app
- Cannot customize network alerts
- Business customers have more options
Service Codes for Landline
Call Management:
- 1572 - Access Call Protect menu
- 1471 - Last caller ID
- 1475 - Call return service
Blocking Codes:
- *227# - Block withheld numbers
- #227# - Unblock withheld numbers
- *341# - Block international calls
Troubleshooting Common Issues
Landline protection not working?
- Check if Call Protect is activated on your account
- Ensure Caller Display is active
- Verify your phone supports Caller Display
- Try deactivating and reactivating the service
- Contact EE support if problems persist
Mobile alerts not appearing?
- Network protection is automatic - no activation needed
- Not all spam calls can be detected
- Alerts only appear for identified threats
- Update your phone software regularly
- Check if your device supports caller ID features
Still receiving spam calls?
- Report numbers to EE to improve the database
- Use device-level blocking for persistent callers
- Consider third-party call blocking apps
- Register with the TPS
- Be cautious about sharing your number online
Reporting Nuisance Calls to EE
Help improve EE's protection services by reporting nuisance calls:
For Landline Customers
- Call 0800 079 8586
- Select nuisance calls option
- Provide call details
- Request number blocking
- Get confirmation
For Mobile Customers
- Open My EE app
- Go to Help & Support
- Report spam/scam call
- Provide number and details
- Submit report
What Information to Provide
- Date and time of the call
- Caller's phone number
- Type of call (scam, marketing, silent)
- Any company name mentioned
- Whether you've received previous calls from this number
EE Call Protection Stats
EE Mobile vs Landline Protection
| Feature | EE Landline | EE Mobile |
|---|---|---|
| Personal Blacklist | ✓ | Device-only |
| Automatic Scam Detection | ✓ | ✓ |
| Spam Warnings | ✗ | ✓ |
| Category Blocking | ✓ | ✗ |
| Junk Voicemail | ✓ | ✗ |
| BT Database Access | ✓ | Limited |
| Customer Management | Full control | Limited |
* Mobile protection features may vary by device and operating system
Compare EE with Other Providers
| Feature | EE | BT | Sky | TalkTalk |
|---|---|---|---|---|
| Free Call Protection | ✓ | ✓ | ✓ | ✓ |
| Mobile Protection | ✓ | Limited | Limited | Limited |
| Uses BT Database | ✓ | ✓ | ✗ | ✗ |
| Scam Alerts (Mobile) | ✓ | ✗ | ✗ | ✗ |
| Landline Blacklist Size | Yes | 1,000 | Unlimited | 100 |
Frequently Asked Questions
Is EE Call Protect the same as BT Call Protect?
For landline services, yes - EE uses the same technology and database as BT. However, EE's mobile protection is unique and includes network-level scam detection and warnings.
Do I need to activate mobile scam protection?
No, EE's mobile scam protection is automatically enabled for all customers. You'll see warnings like "Potential Fraud" on suspicious calls without any setup required.
Can I block numbers on my EE mobile?
Yes, but you need to use your device's built-in blocking features. EE doesn't offer network-level number blocking for individual mobile numbers, unlike their landline service.
Why am I still getting spam calls on my mobile?
EE's mobile protection can't catch all spam calls, especially from new or unidentified numbers. The system improves over time as more numbers are reported. Use your device's blocking features for persistent callers.
Is EE Call Protect available for business customers?
Yes, EE offers enhanced call protection for business customers, including the Call Filter app for business mobiles which provides more advanced features and management options.
How do I access blocked calls on my landline?
Dial 1572 and press 2 to access your junk voicemail. You can listen to messages from blocked calls and add legitimate callers to your allowed list if needed.
Tips for Using EE Call Protection Effectively
Landline Protection Tips
- Activate Call Protect as soon as you get service
- Use category blocking for international calls if not needed
- Check junk voicemail weekly initially
- Add important contacts to your allowed list
- Report persistent nuisance callers
Mobile Protection Tips
- Pay attention to scam warnings
- Don't answer calls marked as "Potential Fraud"
- Block numbers directly on your device
- Report spam calls through the My EE app
- Keep your phone software updated
Pro Tip
Combine EE's protection with TPS registration and careful sharing of your number for the best defense against nuisance calls.
EE Business Solutions
EE offers enhanced call protection for business customers:
Call Filter App
- Advanced call screening for mobiles
- Customizable protection levels
- Detailed call analytics
- Central management dashboard
- Available for iOS and Android
Business Landline Protection
- Enhanced call blocking features
- Multiple user management
- Detailed reporting options
- Priority support
- Custom blocking rules
Need Help with EE Call Protection?
If you're experiencing issues with nuisance calls or need assistance setting up call protection, EE's customer service team is available to help.
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