01708 973271

I didn't answer but checked my account online when I got back and the account seemed clearbut I decided to call customer services on their official number on a letter so that I knew the number was legitimate and they confirmed that it was them, John Lewis, that called about what looked like a suspicious transaction (it was legit) and we were able to remove the block that had been put on the card.

This appears to be genuine. I attempted an on-line purchase using the JL card - but it immediately came up with 'Purchase failed'. I then got the fraud alert text message with the purchase details. I answered 'N' (because the purchase had failed) which triggered a call to this number. The person I then spoke too said that the account had been blocked (because of the 'N') and told me that replying again with a 'Y' would unblock the account, but would not continue with the purchase. As a check I asked this person tell me details of recent activity on the card - which they were able to do immediately. I then called the customer service number on the back of the card and got through to the fraud department. They confirmed that the earlier call was to them and the details of the earlier call were visible to them. Also that the account was unblocked but the the card itself had been cancelled and a new one on its way. Logging in to my JL online account confirmed all of this.

There is a recorded message stating it’s John Lewis fraud department. It asked whether it’s my account and my DOB. When I call back, it’s the same recorded message.

Automated call saying John Lewis Credit Card fraud team. It's not them I called, and it has been confirmed that my card has been compromised. Card cancelled, and a new one has been ordered

I have had around 7 calls now and voicemails. Also a text message. Saying they are John Lewis Finance. Asking about recent transactions asking me to confirm. I haven’t answered or responded. Sounds suspicious to me.

I didn't answer because I never answer if I don't know the caller. But an hour or two before, I'd had a text purporting to be from John Lewis fraud security asking about 3 purchases. One of the purchases was genuine because I checked the shop that it turned out my husband had just visited. However, because he was out I couldn't check the other two with him, so I didn't answer with the y or N reply the text was asking for. It might or might not be connected with the phone call. My husband, as the main card holder will be ringing John Lewis Finance to check.

Automated message - didn't press anything.

Said they were John Lewis Credit card. They knew my recent pending purchases including one from Zoom convert which was a subscription error now cancelled. Unfortunately I gave my date of birth. John Lewis not available on a Sunday so have frozen my card

Automated message, claiming from John Lewis Credit Card and that a fraud transaction was on the account, press 1 to continue. Sounds highly dubious