Complete guide to TalkTalk's call protection services and customer support
Phone: 0345 172 0088
Hours: Mon-Fri: 8am-8pm, Sat: 9am-5pm
From Abroad: +44 203 441 5560
Free for all TalkTalk landline customers
TalkTalk CallSafe is a free call screening service that helps protect you from nuisance and scam calls. It screens unknown callers and uses your personal lists to manage who can contact you.
Log into My TalkTalk account, go to "My Services", select "CallSafe" and click "Activate"
Call 0345 172 0088 and ask customer service to activate CallSafe on your line
Visit callsafe.talktalk.co.uk and follow the registration process
How it works:
Benefits of the Safe List:
Blocking features:
Automatic protection from:
Enhanced voicemail features:
Cost: £2.50 per month
Identify recent callers:
Block withheld numbers:
TalkTalk encourages customers to report nuisance calls to improve their blocking database:
| Feature | TalkTalk | BT | Sky | Virgin Media |
|---|---|---|---|---|
| Free Call Protection | ✓ | ✓ | ✓ | ✓ |
| Caller Announce | ✓ | ✗ | ✓ | ✗ |
| Personal List Size | 100 | 1,000 | Unlimited | 10 |
| Scam Database | ✓ | ✓ | ✓ | ✓ |
| Online Management | ✓ | ✓ | ✓ | ✓ |
Yes, CallSafe is completely free for all TalkTalk landline customers. There are no hidden charges or premium features. Enhanced services like Voicemail Plus are available for an additional cost.
No, you don't need TalkTalk broadband to use CallSafe. It's available to all TalkTalk landline customers, whether you have broadband with them or not.
When an unrecognised number calls, they hear a message asking them to state their name. Their recorded name is then played to you, and you can choose to accept the call, reject it, or send it to voicemail.
No, emergency services (999, 112, 101) always bypass CallSafe and any blocking features. Other essential services like your doctor can be added to your Safe List to ensure they always get through.
Yes, TalkTalk offers priority support for vulnerable customers. CallSafe can be customised to provide extra protection while ensuring important calls get through. Contact TalkTalk's vulnerable customer team for assistance.
CallSafe usually activates within 24 hours of setting it up. Some features may be available immediately, while others might take up to 24 hours to become fully functional.
If you're expecting important calls from unknown numbers (like deliveries or tradespeople), temporarily lower your protection level or turn off Caller Announce for that day.
If you're experiencing issues with nuisance calls or need assistance setting up CallSafe, TalkTalk's customer service team is available to help.
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Learn more →"CallSafe has significantly reduced the number of nuisance calls I receive. The Caller Announce feature is particularly useful."
- Sarah M., Manchester
"Setting up CallSafe was straightforward, and managing my lists online is very convenient. Highly recommend for anyone tired of spam calls."
- John T., Birmingham
Reviews are from TalkTalk customers and represent their personal experiences.